Zoho Assist
Suporte remoto e acesso não assistido.
Sessões de suporte remoto seguras para atender clientes e gerenciar máquinas internas sem deslocamento.
O que o Zoho Assist entrega
Acesso remoto assistido e não assistido
Transferência de arquivos e multi-monitor
Gravação de sessão e auditoria
Abertura de sessão a partir do ticket no Desk
Quando faz sentido usar
Suporte técnico a clientes e filiais
Manutenção de equipamentos remotos
Atendimento de TI interno
O Zoho Assist também vem incluso nestes pacotes
Em vez de licenciar aplicativo por aplicativo, os pacotes Zoho reúnem áreas inteiras da operação em uma única licença — com dados unificados e administração central.
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Zoho One
O sistema operacional completo da empresa.
Mais de 50 aplicativos integrados em uma única licença por colaborador — CRM, finanças, RH, projetos, BI, colaboração e atendimento sob a mesma base de dados e a mesma administração.
Ver pacote
Zoho CRM Plus
Experiência do cliente unificada de ponta a ponta.
Suíte que reúne vendas, marketing, atendimento, análise e projetos em uma visão única do cliente — do primeiro contato ao pós-venda.
Ver pacote
Zoho Service Plus
Omnichannel, autoatendimento, remoto/RA e CSAT numa suíte.
Suíte de atendimento B2B: Desk omnichannel, chatbots, portal e base de conhecimento, Assist, Lens (RA), projetos de serviço, Survey/CSAT e Analytics de SLA — tudo na mesma operação.
Ver pacoteO impacto para a operação
Reduz tempo de resolução de chamados de TI e suporte com acesso remoto instantâneo
Diminui custo de deslocamento técnico ao resolver problemas remotamente
Aumenta a segurança de sessões remotas com auditoria, gravação e permissões de acesso
Melhora a gestão de ativos de TI com acesso remoto não assistido a dispositivos configurados
Onde o Zoho Assist faz sentido
Indicado para equipes de suporte técnico e TI que precisam acessar remotamente computadores de clientes ou colaboradores.
Help desks de TI que atendem múltiplos dispositivos remotos
Empresas de suporte técnico a clientes (SaaS, hardware, software)
Times de TI interna gerenciando parque de máquinas remotamente
Prestadores de serviço que fazem manutenção remota recorrente
Quanto custa o Zoho Assist?
Valores de referência publicados pela Zoho. A moeda, a cobrança e os limites podem mudar conforme a região e o plano contratado.
Standard
US$10
/técnico/mês (anual) — Remote Support
Professional
US$15
/técnico/mês (anual) — Remote Support
Enterprise
US$24
/técnico/mês (anual) — Remote Support
Teste: 15 dias grátis.
Valores de referência. Fale com a Outsmart para condições e implantação.
Implantação e integração com a Outsmart
Não entregamos apenas licenças. Fazemos o diagnóstico do processo, configuramos o Zoho Assist de acordo com a sua operação, integramos com o seu ERP e com o restante do ecossistema Zoho, e treinamos o time — para médias e grandes empresas B2B com 20+ funcionários.
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Base de Conhecimento, Blog e treinamento
Tutoriais práticos, artigos do Blog e o curso oficial da Outsmart para dominar o ecossistema Zoho.
Base de Conhecimento
Domine o Zoho com quem implanta todos os dias
Curso completo na Udemy: aulas práticas, acesso vitalício e investimento único, do básico à administração avançada.
